At avshop.navigationskarten, we aim to provide our customers with high-quality computer software and excellent service. This Refund & Return Policy explains our guidelines for returns, refunds, and exchanges.
Non-Refundable: Due to the nature of digital goods, all software downloads, license keys, and activation codes are non-refundable once delivered, except in cases where the product is faulty or not as described.
Faulty Products: If you receive a defective license key or are unable to download your purchase, please contact our support team within 7 days of purchase for assistance.
Wrong Product Delivered: If you receive the wrong product, we will replace it at no extra cost.
Returns are accepted within 14 days of delivery, provided the product is unused, in its original packaging, and accompanied by proof of purchase.
Shipping costs for returns are the responsibility of the customer unless the return is due to our error.
Refunds will be issued to the original payment method.
Processing time for refunds may take 5–10 business days depending on your bank or payment provider.
To initiate a return or refund, please contact our customer service team:
📧 Email: info@navigationskarten.xyz
📞 Phone: +1 (888) 499-8696
Please include:
Your order number
Product details
Reason for the return or refund request
Any relevant screenshots or proof (for digital products)
We cannot process refunds or returns in the following cases:
Change of mind after receiving a valid software license
Products purchased from third-party sellers
Unauthorized use or sharing of license keys
We may update this Refund & Return Policy from time to time. Changes will be posted on this page with the updated Effective Date.
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